Last updated: November 2026
This policy explains what personal information 121 Care Agency Limited collects through this website, why we collect it, how long we keep it and what your rights are.
It covers this website only. If you receive care from us or work for us, we give you a separate privacy notice that covers the information we hold as your care provider or employer.
Who we are
121 Care Agency Limited is the data controller for the information collected through this website.
Address: Stirling Place, 22-24 High Street, Cleator Moor, Cumbria, CA25 5LB
Email: [email protected]
Telephone: 01946 815 706
ICO registration number: ZB689148
Data protection contact: Lorraine Telford
The information we collect and why
When you send us a message
The contact form asks for your name, email address, telephone number and your message. We use this to reply to you.
Our lawful basis is our legitimate interest in responding to people who contact us.
When you make a care enquiry
The care enquiry form asks for:
your name, email address and telephone number
the name, age and postcode of the person who needs care
the kind of help needed, such as personal care, medication, mobility, meals, housekeeping and companionship
any other details you choose to give us
We use this to work out whether we can provide the care and to contact you about it.
Our lawful basis is that this is a step taken at your request before entering into a contract for care. Some of this information is about a person's health. We use health information only because it is necessary to arrange and provide social care.
If you are enquiring on behalf of someone else, please make sure they know you are giving us their details.
When you apply for a job
The job application form asks for:
your name, address, telephone number and email address
your National Insurance number and date of birth
whether you hold a driving licence
your employment history, education, qualifications, skills and experience
details of referees
whether you are physically and mentally fit for the role, any adjustments you need for a disability, and your COVID-19 vaccination status
whether you have any criminal convictions
We use this to assess your application and to meet our legal duty to recruit safely for work with vulnerable adults.
Our lawful bases are that this is a step taken at your request before entering into an employment contract, and that we must comply with the law on safe recruitment in regulated care. We use health information and information about criminal convictions only where the law on employment and on safeguarding vulnerable adults allows it.
When you browse the website
We use Umami, a privacy-focused analytics tool that we host ourselves, to count visits and see which pages are read. It does not use cookies, does not track you across other websites and does not collect information that identifies you.
Our web server and security provider record technical information such as your IP address and browser type for a short time, to keep the website secure and working.
The website sets two essential cookies. See our Cookie Policy.
Who we share your information with
We do not sell your information or share it for marketing.
We use a small number of companies to run the website. They act only on our instructions:
Cygnus Workspaces Ltd, which hosts the website and its database
SMTP2GO, which delivers the emails the website sends to us
Cloudflare, which protects the website and speeds it up
We may also share information where the law requires it, for example with the Care Quality Commission, a local authority or the police.
Some of these companies may process information outside the United Kingdom. Where they do, we make sure appropriate safeguards are in place, such as the UK's approved contract terms.
How long we keep your information
Contact form messages are sent to us by email and are not stored on the website. We keep the email for up to 12 months.
Care enquiries are sent to us by email and are not stored on the website. We keep the email for up to 12 months, or as part of your care record if you become a client.
Job applications are stored on the website and sent to us by email. If you are not appointed, we delete your application after 6 months. If you are appointed, it becomes part of your employment record.
Your rights
You have the right to:
ask for a copy of the information we hold about you
ask us to correct information that is wrong
ask us to delete your information
ask us to stop or limit how we use your information
object to how we use your information
ask us to send your information to you or to another organisation
To use any of these rights, contact us using the details above. We will not charge you, and we will reply within one month.
How to complain
If you are unhappy with how we have used your information, please tell us first so we can put it right.
You can also complain to the Information Commissioner's Office:
Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Links to other websites
This website links to other websites, such as the Care Quality Commission and homecare.co.uk. We are not responsible for how they use your information. Please read their privacy policies.
Changes to this policy
We will update this page when the way we use your information changes. The date at the top shows when it was last updated.