Lorraine Telford

Registered Manager and Co-Owner

Lorraine has over 20 years’ comprehensive experience in the health and social care sector, working at first as a carer and then at management level. She has numerous qualifications including NVQ’s Levels 2, 3 and 5 in Health and Social Care as well as Leadership and Management. She is a fully trained Moving and Handling Assessor as well as holding many other training qualifications. Lorraine oversees the running of the business as a whole to ensure that a high standard of care and support is being delivered according to the agency policies and procedures.

Sharon Olstrom

Community Manager and Co-Owner

Sharon has an extensive level of care experience, spanning over 20 years, and is knowledgeable in all aspects of supporting vulnerable adults with all avenues of their person-centred care needs. Sharon is qualified to level 2 and 3 in Health and Social Care. With this wide-ranging background, she is perfectly suited to carry out the agency quality assurance checks out in the community which ensure that we are maintaining our high standards. Sharon is also a fully trained Moving and Handling Assessor as well as holding other training qualifications.

Claire Brogden

Deputy Manager

Claire has 17 years of experience within the care sector both in care and an office environment, beginning initially as an administrator and then working towards, and achieving, management level status. Claire has numerous qualifications, including Accountancy, Human Resources and Leadership and Management and as a result is well matched to the position of Deputy Manager and assisting Lorraine in the overseeing of the agency.

Alan Telford

Care Coordinator

Alan holds over 9 years’ experience as a carer, then moving into the office environment for the past 6 years and is qualified to both level 3 and 5 in Health and Social Care. Alan manages both the care and the staff hours for the agency, ensuring that the capacity we have on the rotas is used to its full potential. Using his previous experience and knowledge he is well suited to ensuring the rotas are coordinated and managed accordingly whilst also liaising closely with the local authorities to ensure that invoices are raised correctly and efficiently.

Toni Olstrom

Invoice Administrator

Toni has 10 years’ care and office experience and is qualified to level 3 in Health and Social care. As our Finance administrator Toni is an asset to the agency and we could not function without her. Toni originally qualified to level 3 standard in Business Administration as part of an NVQ apprenticeship which means she is well suited to the position she now holds within our agency. Toni is responsible, among other tasks, to document the person-centred care plans for each service user, ensuring that they are always clear and concise.

Our Care Team

Our team of dedicated and passionate carers will provide you or your loved one with a high level of care and support. We have teams of carers allocated in different areas to ensure that continuity is maintained as much as possible, this also makes sure that the person centred approach that we value so highly as an agency is provided. All members of our teams are trained to a high level, which is continuous and their development is progressive throughout their career with the agency. They achieve the Care Certificate as required through Skills for Care and once completing a successful six month probationary period, are enrolled on to the Level 2 Apprenticeship Qualification in Health and Social Care. Some of our more senior staff members have achieved a Train the Trainer qualification in tasks such as Moving People Safely, Infection Control, Continence, Nutrition Using PEG Feeding, Basic Stoma Care, Skin Care and Prevention of Pressure Ulcers etc.