121 Care is a family owned agency with extensive experience and knowledge of providing a
high level of care and support in and around the local areas. We were established in 2014 to
initially cover the shortfall of support primarily in the more rural areas of the local
community, however we quickly recognised that there was a greater need for care
throughout the whole of West Cumbria.
We believe we are the solution of choice for individuals whose wish it is to remain in their
familiar home environment rather than enter residential care.
Are you registered with the Care Quality Commission (CQC)?
121 Care Agency is registered with the Care Quality Commission who are the independent
regulator of health and social care in England. Our most recent inspection which was carried
out in November 2019 rated our service as Good over all of the required standards,
meaning that our service is Safe, Effective, Caring, Responsive and Well-led.
What locations do you cover?
We cover most of the Copeland and Allerdale areas, including Whitehaven, Egremont, Seascale, Cleator Moor, Frizington, Distington, Workington, Seaton, Flimby, Maryport and other surrounding villages.
How much will the cost of my care be?
The cost of an individual’s care will very much depend on their requirements and level of
support. Each package is assessed based on the person centred needs, wishes and abilities
of the individual and their representatives. We will always discuss requirements and costs
during the assessment and can also provide advice on funding through local authorities
which may also be available to assist with the cost of our service.
Individuals can pay for their care by bank transfer, cheque or cash, and our invoices are
always raised 4-weekly in arrears and sent either by post or by email.
How do I arrange care?
We have an experienced and professional team working in the office who will be
happy to take any calls and answer any questions, concerns or queries individuals may have
regarding our services and what we can offer. We will arrange for a senior member of our
agency to visit each individual and their family/friends in their home, hospital or respite
environment to discuss their needs and requirements without any pressure or commitment.
Each individual will have their own person centred care plan completed based on their
needs and abilities. If our team feel that you could be supported further with funding or
equipment we will also direct you to the appropriate services.
What tasks can your carers carry out for me?
All care activities are needs assessment based and catered to ensure that each individual is
able to maintain their independence for as long as possible with our support
Our services can include, but are not limited to; Assistance with bathing, showering or full
body wash, Assistance with toileting including continence and catheter care, Skin and
Pressure care, Application of creams, Oral care and care of dentures, Assistance with dressing and undressing, shaving support, Assistance to wash and dry hair and apply
makeup, Nutrition and fluid support, Medication assistance and administration.
We cannot administer injections or apply or change dressings neither can we carry out any
tasks which may pose a risk to our carers or the individual.
Care plans are reviewed regularly to ensure that the service we are providing continues to
meet the needs of the individual.
Do you provide training for your carers?
We ensure that our teams are comprehensively trained in the delivery of a high standard of
personal care and support, whilst also respecting each individuals cultural, religious and
communication needs as well as their abilities.
All of our staff are highly trained and consistently monitored through spot checking, reviews
and supervision to ensure that they have the relevant skills to treat each individual with a
high level of dignity, privacy and respect.
Do you offer a level of flexibility and emergency/respite care?
We understand that care needs can change frequently and due to this we offer a flexible
service to ensure that we continue to meet the requirements of each individual, existing or
new. We can also provide short notice respite or emergency care to support the family
members and carers of an individual to offer them a break or to provide visits if they have to
go into hospital.
